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How yyy9 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via JazzCash, Easypaisa, or Raast, and keep your account secure.

Account data kept secureJazzCash, Easypaisa, Raast payment info handled carefullyYour rights are clear and reachableNo third-party sale of your dataContact us anytime to review your info
yyy9 How yyy9 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We use SSL encryption on every page and every transaction request so that data moving between your phone and our servers is not readable in transit. Your account password is stored as a hashed value — we cannot read it, and neither can anyone else who accesses the database. Below are the four areas we get asked about most when it comes to how your information is managed on this platform.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can block non-essential cookies in your browser settings without losing account access.

Payment Data Security

Transaction references from JazzCash, Easypaisa, and Raast are stored only as long as needed for withdrawal verification and dispute resolution. We do not retain full wallet account numbers beyond that window.

Account Access Logs

Every login — including device type, IP address, and timestamp — is logged against your account. If you notice a session you do not recognise, contact support immediately and we will lock the account while we investigate.

Data Retention Period

We hold your account data for as long as your account is active and for a period after closure as required by applicable legal obligations.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review, correct, or request deletion of your personal data, reach out through any of the channels below. Our support team handles privacy requests alongside account and payment queries — you do not need a separate form or a different contact path. Mention your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget on any page while logged in. Describe your data request and a support agent will confirm receipt and next steps within the session.
Email Support Send your privacy request to our support email address shown in your account settings. Include your registered mobile number so we can pull up your record without delay.
Account Settings Some data updates — like your contact number or linked wallet for JazzCash, Easypaisa, or Raast — can be changed directly inside your account settings without contacting support at all.

Common Questions About Your Data on yyy9

These are the questions we receive most often about personal data, account information, and how to exercise your rights. If your question is not covered here, live chat is the fastest way to get a direct answer.

We collect your name, mobile number, and email address at registration. When you link a payment method like JazzCash or Easypaisa, we also record the wallet number and transaction references tied to your account.

Yes. Contact us via live chat or the support email in your account settings. We will process your deletion request in line with applicable legal requirements, which may mean some transaction records are retained for a mandatory period.

We share data only with payment processors — such as the rails behind JazzCash, Easypaisa, and Raast — and fraud-screening services where it is needed to complete your transaction. We do not sell your data to advertisers.

Go to your account settings and select the contact details section. You can update your number there directly. If the number is also tied to a Raast or Easypaisa wallet, update that separately in the payments section.

After account closure we retain only what is required by applicable legal obligations — typically transaction and identity records for the legally specified period. All other data is removed from active systems once that period ends.

No. We store transaction reference numbers and the mobile number you used — nothing more. Your wallet PIN, app login, or bank credentials are never collected or stored on our side at any point during a deposit or withdrawal.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.